All of Eyak Technology, LLC (EyakTek)'s current SEWP offerings are services, so therefore none of our offerings have commercial technical specifications or literature abailable.
PROGRAM SUPPORT INFORMATION
How to obtain a quote
Please contact Ian Henderson, EyakTek's Inside Sales Manager, at 703-880-5345 or by email at ian.henderson@eyaktek.com.
Issuing paper orders
Delivery orders issued shall include, but not be limited to the following information:
1) Date of order
2) Contractor SEWP contract number
3) Order Number (must be a unique ordering Agency order number)
4) Appropriation and accounting data
5) Contract Line Item Numbers (CLINs) for equipment/services
6) Description of end item(s) to be delivered and/or services to be performed
7) Complete delivery address and Point of Contact (POC) name and telephone number
8) Delivery due dates and period of performance for services
9) The firm fixed price of the order
10) The ordering Agency billing address
11) Signature of Ordering Contracting Officer
Policy and procedural information
The policy and procedural information will vary on a task order basis. Therefore, in order to obtain task-order specific information, please contact Sarah O'Rourke, EyakTek's Contract Manager, at 703-880-5366 or by email at sarah.orourke@eyaktek.com.
Installation:
The Government may order computer systems, software, components and other equipment with no installation. However, the contractor shall offer installation of all system hardware, system software, and cabling. This does not need to include attachment to a network or configuration of network parameters.
Pricing for warranties:
A separate extended warranty CLIN for products shall be included in the pricing schedule, if an extended warranty is offered for the product or add-on by the OEM, or is offered by the Offeror to any of its commercial customers.
Basic software warranty:
The purchase of software includes a basic software warranty, which provides, at a minimum, a 90-day warranty that the software delivery medium is free of defects. Other software warranty functions that are in accordance with the Contractor's standard commercial practices shall also be provided.
Extended software warranty:
The purchase of Extended Software Warranty provides, for a three year period from date of purchase at no additional charge, the end user with all new versions, upgrades, modifications and patches to the associated software. The contractor shall deliver software upgrades covered by the Extended Software Warranty directly to end users entitled to receive them. Other software warranty functions which are in accordance with the Contractor's standard commercial warranty/maintenance practices shall be included as part of the Extended Software Warranty.
Extended equipment warranty:
The Contractor shall provide extended warranty which can be purchased and begin at anytime during the standard commercial warranty period up to and including the end of the commercial warranty period. This extended warranty shall provide coverage for 36 months after its initial start date, regardless of the commercial warranty period. The extended warranty shall provide coverage for five days a week (Monday through Friday) and for eight (8) hours a day during business hours, with a next day response time. This warranty is in accordance with Addendum 2, Attachment B, Section B.1.5.
At the Government's discretion, the Government may order, at any time during a warranty period, monthly maintenance at the Discounted Monthly Extended Warranty amount in accordance with Addendum 2, Attachment D, Pricing Exhibit, in lieu of the extended warranty.
Mission critical warranty:
The Contractor shall make mission critical warranties available for NASA sites. Mission Critical warranties may be made available to other Federal Agencies upon mutual agreement between the Contractor and the issuing Contracting Officer.
In addition to both the standard commercial warranty and the extended warranty, the offeror shall provide mission critical warranty which provides coverage with a 2 hour response time. This mission critical warranty shall be ordered in no less than 1 month increments and may be orderable through the life of the contract. This mission critical warranty shall be one unique CLIN per contract and used on an as needed basis. This unique CLIN represents a percentage increase from the monthly maintenance discounted price for each product. This mission critical warranty is in accordance with Addendum 2, Attachment B, Section B.1.5.
Technical support:
End users may obtain direct technical support from either the contractor or the appropriate software vendors throughout the selected warranty period. The contractor shall provide a toll-free voice telephone hotline. The voice hotline will be manned 9 a.m. to 8 p.m. (Eastern Standard Time), Monday through Friday (excluding Government holidays).
Customer support services:
The contractor shall provide, free of charge to SEWP customers, the following customer support services:
1) Timely and accurate sales quotes based on current SEWP offerings and prices.
2) Timely dispatch of up-to-date hard and soft copy ordering guides.
3) Commercially available technical specifications, either on-line or in hard-copy form, for any product available on the contractor's SEWP contract, per a customer's request.
4) Configuration analysis to determine the suitability, correctness and availability of a contractor's offerings to the customer's requirements.
How to trouble shoot a problematic order
If there is a problem with any order, please contact Carly Nusbaum, EyakTek's Customer Support Specialist, at 703-880-5335 or by email at carly.nusbaum@eyaktek.com.
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